Privacy Policy

At La Favela Stays (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us, make a booking, or use our services.

By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

La Favela Stays is a hospitality firm that provides homestay, vacation rental, and accommodation booking services across multiple cities and destinations, including Delhi, Uttarakhand, Jaipur, and other locations.

If you have any questions about this Privacy Policy, you may contact us at:

La Favela Stays
Email: Lafavelastays2025@gmail.com
Phone: 95999 72795

2. Information We Collect

We may collect the following types of personal information:

A. Personal Information You Provide

When you contact us, make an inquiry, or book a stay, we may collect:

Full name
Phone number
Email address
Billing information (if required)
Identity verification details (if required for check-in or legal compliance)
Guest details (number of guests, age group, special requests)
Payment-related details (processed securely through third-party payment gateways)
Communication details shared via call, WhatsApp, email, or booking forms

B. Automatically Collected Information

When you interact with our digital platforms, we may automatically collect:

IP address
Browser type and version
Device type
Operating system
Pages visited or service interactions
Time spent on pages
Referral source
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

To process booking inquiries and reservations
To confirm, manage, modify, or cancel bookings
To communicate with you regarding your stay
To provide customer support before, during, and after your booking
To verify guest identity where required by law or property rules
To process payments through secure third-party payment providers
To send booking confirmations, invoices, and important service updates
To improve our services and customer experience
To prevent fraud, unauthorized activity, or misuse of our services
To comply with legal and regulatory obligations

4. Sharing of Information

We do not sell your personal information.

However, we may share your information with:

A. Property Owners / Hosts / Homestay Partners

To facilitate your booking, check-in, and stay experience, we may share relevant guest details with the respective host, property owner, caretaker, or property management team.

B. Service Providers

We may share information with trusted third-party service providers such as:

Payment gateway providers
Booking management tools
Customer support tools
Email / SMS / WhatsApp communication services
Analytics and technology providers

C. Legal Authorities

We may disclose information if required to do so by law, legal process, government request, law enforcement, or regulatory authorities.

5. Payment Information

We may use third-party payment processors to handle online payments. We do not store full debit/credit card details on our servers unless explicitly stated and legally compliant.

All payment transactions are subject to the privacy policies and security practices of the respective payment gateway providers.

6. Cookies and Tracking Technologies

Our digital platforms may use cookies and similar technologies to:

Improve service functionality
Remember user preferences
Analyze traffic and usage
Enhance user experience
Support marketing and remarketing campaigns (if applicable)

You can choose to disable cookies through your browser settings, but some features may not function properly.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill booking and customer service purposes
Maintain business records
Comply with legal, tax, and regulatory obligations
Resolve disputes and enforce agreements

Once the information is no longer required, we will securely delete or anonymize it wherever reasonably possible.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

Unauthorized access
Loss or misuse
Alteration
Disclosure
Destruction

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Withdraw consent where processing is based on consent
Object to certain processing activities
Request details regarding how your data is used

To exercise these rights, contact us at: Lafavelastays2025@gmail.com

10. Third-Party Links

Our services may contain links to third-party websites, booking platforms, social media pages, or partner sites. We are not responsible for the privacy practices or content of those third-party platforms.

We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children without appropriate consent.

If we become aware that we have collected personal data from a child inappropriately, we will take steps to delete it.

12. Legal Compliance for Guest Check-In

For certain stays, we may be required by law, local authorities, housing society rules, or host requirements to collect identity documents or guest verification information at the time of booking or check-in.

This information will only be used for: