Cancellation & Refund Policy

At La Favela Stays, we aim to maintain a transparent and fair booking process for all guests. This Cancellation & Refund Policy explains the rules applicable to cancellations, modifications, no-shows, and refunds for all bookings made through our services.

By confirming a booking with La Favela Stays, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.

1. General Cancellation Policy

Bookings made with La Favela Stays may be eligible for a refund only if the cancellation request is made at least 30 days prior to the scheduled check-in date.

Any cancellation made less than 30 days before the check-in date shall be treated as non-refundable.

2. Refund Eligibility

A guest may be eligible for a refund only under the following condition:

The cancellation request is made 30 days or more before the scheduled check-in date

In such cases:

Refunds may be processed after deduction of any applicable payment gateway charges, transaction charges, taxes (if non-recoverable), or administrative fees, if applicable.

3. Non-Refundable Period

All bookings become strictly non-refundable if the cancellation is made:

Within 30 days of the scheduled check-in date

This means:

No refund shall be provided if the guest cancels less than 30 days before arrival
No refund shall be provided for last-minute cancellations
No refund shall be provided for same-day cancellations
No refund shall be provided after check-in date begins

4. Guest Cancellation

If a guest chooses to cancel a confirmed booking:

A. Cancellation 30 Days or More Before Check-In

Eligible for refund, subject to applicable deductions (if any)

B. Cancellation Less Than 30 Days Before Check-In

No refund shall be issued

This applies regardless of the reason for cancellation, including but not limited to:

Change in travel plans
Personal reasons
Family emergencies
Transportation delays or issues
Health-related reasons
Weather concerns
Change of mind
Inability to reach the property

5. No-Show Policy

If a guest fails to arrive at the property on the scheduled check-in date and time without prior written approval for rescheduling, the booking shall be treated as a No-Show.

In such cases:

The booking will be automatically cancelled
The full booking amount shall be forfeited
No refund shall be issued

6. Early Check-Out / Unused Stay

If a guest checks out before the scheduled check-out date or chooses not to use part or all of the booked stay:

No refund shall be provided for unused nights
No refund shall be provided for unused services or amenities
No partial refund shall be issued after check-in

7. Date Changes / Rescheduling

Requests for date changes, stay modifications, or rescheduling are:

Subject to availability
Subject to approval by La Favela Stays
Subject to host/property approval
Subject to applicable price differences

Approval of any modification request is at the sole discretion of La Favela Stays and shall not be treated as a guaranteed right.

8. Cancellation by La Favela Stays

In rare cases, La Favela Stays may need to cancel a booking due to:

Property unavailability
Operational issues
Safety concerns
Host-related issues
Legal restrictions
Unavoidable circumstances beyond control

In such cases, we may, at our sole discretion:

Offer an alternate property (subject to availability), or
Offer rescheduling, or
Process a refund if applicable

9. Force Majeure

La Favela Stays shall not be liable for delays, interruptions, or cancellations caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Floods, landslides, earthquakes, storms
Government restrictions or lockdowns
Political unrest
Epidemics or pandemics
Utility failures
Transportation disruptions

In such cases:

Refunds are not guaranteed
Rescheduling or booking credit (if any) shall be at our sole discretion

10. Third-Party Charges

Even where a refund is applicable, certain charges may remain non-refundable, including:

Payment gateway charges
Banking charges
Convenience fees
Platform charges
Taxes already processed (where non-recoverable)
Administrative or service charges (if applicable)

11. Refund Processing Time

For cancellations eligible for refund:

Refunds shall be processed within a reasonable time after cancellation approval
Actual credit timelines may vary depending on the payment method, bank, or payment provider
La Favela Stays shall not be responsible for delays caused by third-party payment systems or banks

12. Guest Responsibility Before Booking

Guests are strongly advised to:

Review booking dates carefully
Confirm travel schedules before payment
Understand the cancellation timeline clearly
Contact La Favela Stays before booking if any clarification is required

By proceeding with payment, the guest confirms acceptance of this Cancellation & Refund Policy.

13. Policy Acceptance

By making a booking or payment with La Favela Stays, the guest expressly agrees that:

Cancellations made 30 days or more before check-in may be eligible for refund
Cancellations made less than 30 days before check-in are strictly non-refundable
No-shows and early departures are non-refundable
Refunds, where applicable, may be subject to deductions